State Farm® Insurance Agent James Brown

"Had some issues and I spoke to Adam Espana each time that I called, he was extremely helpful got me all the information that I needed, called me back almost immediately when I had questions for him. He was great. Talk to Adam he’s the man!"

"I had an excellent overall experience. Derrick was very professional, courteous, and answered all my questions succinctly. He truly made the insurance experience pleasant and understandable."

"Great customer focus!!!"

"Niani Perez Rivas was super helpful adding my son to our policy and she explained everything to me as well"

"Everyone was patient and helpful every step of the way. From claims to new insurance. This is the best insurance I have ever had. Thanks to all the agents that helped me through it all."

"Chris was very professional. She was nice and patient. Great attitude!"

"Finding new insurance was honestly making me uneasy, so I decided to give State Farm a try, and I’m so glad I did! Thanks to Adam Espana, I felt an immediate sense of relief.

I was literally stressing out and worried that calling State Farm would just add more stress or create another problem. However, the experience was the complete opposite! From the moment Adam answered, I could hear the smile in his voice, and it instantly put me at ease. Talking with him genuinely turned my entire morning around!

Adam was incredibly friendly, positive, and more than willing to help. When I explained that I wasn’t able to complete what I needed online, he didn’t give me any hassle or make me feel frustrated. He simply picked up where I left off, took care of everything, and we were finished in less than 10 minutes!

As someone who works in the service industry, I truly appreciate exceptional customer service because I know firsthand how rare it can be these days. Adam is a perfect example of what great customer service should look and feel like. He made an otherwise stressful situation feel easy, smooth, and pleasant.

Shoutout to Adam Espana for being absolutely amazing! State Farm, you have a great one on your team! Thank you, Adam, for making my morning better and reminding me that great customer service still exists! 👏🏽❤️"

"Prompt, professional and courteous service handling my auto claim."

"TRYING to reach a person is bad. It takes around 10 mins or more to get someone."

"A very seamless experience! Loved connecting with Johann. He was very informative and full of knowledge. He walked me through every step and was also really patient with me. I loved the fact he explained everything to me and answered every question I had thoroughly. Great service, great follow up, great communication, and great conversation."

"Niani was wonderful! She showed great customer service and really helped me."

"Ms. Jennylynn Reyes was incredibly Friendly, Articulate, and a prime example of “Great Customer Service!” Ms. Reyes quickly and efficiently answered my question about my renewed policy in just a few minutes! Job well done Ms. Reyes!"

"Darah was so amazing with helping me out. And patient"

"Darah was amazing to work with. She helped me find a policy that fit my budget and still provided me with the coverage I needed. Thanks Darah!"

"Super professional and very attentive"

"Excellent service. Thanks"

"I got help from Jackie and she was super helpful explaining everything to me and would 100% recommend her if you guys want insurance"

"Got a quote online. I guess that means they're entitled to spam calling me 3 times in less than 2 minutes after I've declined their call because I'm working (with sleeping children by the way). Then proceeded to text me. Blocked and reported spam.
The quote was for $850 a month by the way. State farm is a scam. I pay $400 a month with geico and switching to Progressive for $289 a month for 2 vehicles."

"State Farm On TOP!"

"The best company in insurance I have long time with them never problem"

"When I call for information and services the staff are very responsive and get the job done!"

"Mi agente Sandra fue muy eficaz y eficiente con mi solicitud excelente servicio al cliente."

"We have had our car insurance with then for a long time ( over 15 years) but recently we have had to ask our selves why are we still using the same agent?

Full coverage has just meant pay it your self, without sending anyone to look at the real damages they just judge "this is not related to your accident.

When something brakes after being hit, how is it not related to that?

I was parked on the side of the road, some crazy person hit my rear bumper damaging and braking it.

It also damaged my rear rim and broke the rear subframe. Now state farm ( James Brown) says the rear subframe damage is not related to the incident and I had to pay out of pocket $2,800 to replace it. Since state farm would just cover the bumper!
So disappointed!!!"

"Mr.James Brown Insurance company and employees are one of the TOP Best Insurance companies i have ever been to very Professional ,Respectful . AND GREAT EMPLOYEE CUSTOMER SERVICE ...I .CANT MAKE THIS UP ..Im speaking from my Heart ... They are the Best Insurance company ever ... I Promise, I stand on my WORD ..."

"Thank you, Ashley Miller! You truly made my day. I have been with this agency for over 10 years, and every time I need assistance, everyone is professional, helpful, and courteous. I am very happy with the excellent service I have received over the years. Thank you for your dedication and outstanding customer care! ."